Pet Age recently reported that retailers are ignoring customers’ social media requests. In fact, retailers failed to respond to more than 80 percent of consumer questions and requests on social media in the last year, most notably during the holiday season. That includes pet retailers, too.

As college students who wanted to gain hands-on experience in the advertising industry, we all came in to our first day at Trone Brand Energy nervous and excited about what our summer internship would hold. What would we be doing? Would we meet new people and learn new things? Or would we simply get coffee and sit in...

Content is arguably the most important thing on your website. In fact, it’s the main reason you have a website. If you are like most companies, you have a website to provide either content or functionality to your audience. For example, if you are a company that provides healthcare services, the main goals of your...

Through our recent 2016 Changing Pet Ownership Study, we uncovered generational insights among Millennial, Gen X and Boomer pet owners. Not surprisingly, Millennials are driving the most significant changes in pet ownership. These changes come with vast marketing implications and opportunities to connect with this pet...

GenZers are fluent in a sort of visual vocabulary—a sophisticated short hand in their Snapchat-Instagram-Whisper-world that minimizes reading and maximizes their time. Millennials don’t read for many other reasons. They appear to be a little effort-challenged. (Can you tell I parent a GenZer and a Millennial?) Cereal...